In order to respond to enquiries from this web site, we ask only for your email address. Optionally, you can add your name and your phone number, which gives us the opportunity to personalise your reply, or contact you by phone if you find that more convenient.
This information is kept solely for the purpose of answering your original question and once the enquiry has been satisfactorily dealt with, your personal data are deleted permanently from the online database.
If we are unable to contact you and your enquiry remains incomplete for 90 days, the information is deleted, regardless of there having been no satisfactory conclusion to the enquiry.
Our legal obligation to HMRC is that we hold all VAT records and invoices for seven years. Once this term has passed, records are destroyed.
In order to protect the vital interest of our boiler customers, sufficient information is held to enable us to send reminders relating to annual services of equipment to ensure continued safe operation.
Wye Valley Renovation & Refurbishment site uses only one cookie. It is a session cookie, which is deleted at the end of your browser session. It holds no personally identifiable data relating to our site visitors, other than the broad geographical location. This serves to ensure the site delivers the correct information in terms of local contacts.
No personal data is ever held in a cookie on our web site.
You have the right to request access to, correction of, or deletion of any personal data we hold about you. To exercise these rights, please contact us using the details on our Contact page.